Guideline 12: Family carers displaying anger
10 out of 10Summary
Attempt to understand and empathise with angry family members
- Remain calm and respectful.
- Explore the reasons behind the anger.
- Validate the family member’s feelings.
Try to establish a partnership with angry family members
- If errors have been made, apologise and show that corrective action will be taken.
- Affirm the family member’s important role.
- Offer practical support.
Protect personal safety and well-being
- Stay a comfortable distance away from angry family members.
- If aggression continues, discontinue working with them.
- Seek support from colleagues.
- Debrief with a supervisor or counsellor.
OVERALL COMPLETION
