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Build a partnership with the family carer and offer relevant and practical support
“[Family carer]- thank you for your honesty. You are a really important part of our team in managing this cancer, and I’m glad we can work together in supporting [patient]”.
OVERALL COMPLETION
Guideline 12: Dealing with angry family carers
Short film: ‘Angry family member’
ACTIVITY: What would you do next?
Short film: ‘Angry family member’ (cont.)
Guideline 12: Guiding Priniciples
12.1 Attempt to understand the reasons for the family carer’s aggression
12.2 Wherever possible, interact with aggressive family carers with respect and empathy
12.3 Build a partnership with the family carer and offer relevant and practical support
12.4 Ensure own personal safety is maintained and clear boundaries are established
Summary
Select your response
Select what you think are the top 5 information needs of family carers
Finding out about how to reduce stress in the person with cancer’s life
Accessing information about alternative therapies
Accessing information about the person with cancer’s prognosis, or likely outcome
Accessing information on what the person with cancer’s physical needs are likely to be
Learning about the impact that caring has on working life or usual activities
Accessing information relevant to their needs as a carers/partners
Accessing information about the benefits and side effects of treatments
Accessing information about the services within the hospital
Finding out about financial support and government benefits
Learning more about cancer screening