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eTRIO: Guidelines For Oncology Physicians And Nurses

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Guideline 12: Family carers displaying anger

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Dealing with anger in a consultation can be one of the most overwhelming experiences a clinician can have. Watch the following video. On the next page, you will be asked to select how you would handle the situation.

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OVERALL COMPLETION

Guideline 12

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  • Guideline 12: Dealing with angry family carers

  • Short film: ‘Angry family member’

  • ACTIVITY: What would you do next?

  • Short film: ‘Angry family member’ (cont.)

  • Guideline 12: Guiding Priniciples

  • 12.1 Attempt to understand the reasons for the family carer’s aggression

  • 12.2 Wherever possible, interact with aggressive family carers with respect and empathy

  • 12.3 Build a partnership with the family carer and offer relevant and practical support

  • 12.4 Ensure own personal safety is maintained and clear boundaries are established

  • Summary

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Select your response

Select what you think are the top 5 information needs of family carers

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Finding out about how to reduce stress in the person with cancer’s life

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Accessing information about alternative therapies

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Accessing information about the person with cancer’s prognosis, or likely outcome

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Accessing information on what the person with cancer’s physical needs are likely to be

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Learning about the impact that caring has on working life or usual activities

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Accessing information relevant to their needs as a carers/partners

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Accessing information about the benefits and side effects of treatments

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Accessing information about the services within the hospital

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Finding out about financial support and government benefits

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Learning more about cancer screening

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