Guideline 12: Family carers displaying anger

Don't let Richard take over the consultation. Ignore his behaviour and carry on the consultation.

Ignoring Richard's anger may mean that it continues and may also escalate as he does not feel he is being listened to. Richard is an important part of Angela's life and building a productive working relationship is important

Attempt to understand and emphathise with the husband's anger and offer support.

By empathising and offering support to Richard, you may be able to build a partnership, so that moving forward, you can work together for the best interests of the patient.

Acknowledge that Richard's behaviour is inappropriate and politely request that he take on a more passive role

Without first listening to and addressing Richard, it may be antagonistic to simply quieten Richard by asking him to be more passive. This is likely to further anger him.

Ask Richard to step outside for a cup of tea to calm down.

Whilst this is an important strategy for family anger that is out of control (particularly when you feel that someone's safety is compromised) it may be premature to ask Richard to leave. Attempt to build a partnership first.