Guideline 3: Building rapport with carers

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ACTIVITY: Building rapport feedback

Specific Strategies

While engaging with the family is important, ensure the patient remains the primary focus of the consultation

  • Including the family, while also putting the patient first, is a balancing act.
  • Avoid extended exclusive conversations with the family carer as this may make the patient feel left out (known as "forming a coalition"). 25,26
  • It is perfectly appropriate to focus on your patient, but throughout the consultation try to make an effort to check in with the family carer.

    OVERALL COMPLETION